Refund & Return Policy
Effective Date: 20 May 2026
Thank you for shopping with Sattviva Naturals.
We strive to provide high-quality products and customer satisfaction. Please read our Refund & Return Policy carefully.
1. Company Information
Company Name: Sattviva Naturals
Website: https://sattvivanaturals.com/
Email: admin@sattvivanaturals.com
2. Eligibility for Returns
You may request a return or replacement if:
The product received is damaged
The wrong product was delivered
The item is defective
The package is missing items
To be eligible:
The request must be made within 24–48 hours of delivery
The product must be unused and in original packaging
Proof such as photos/videos may be required
3. Non-Returnable Items
The following items are generally non-returnable:
Opened or used products
Perishable items
Products damaged due to misuse
Customized or special-order items
4. Refund Process
Once your return request is approved:
Refunds will be processed to the original payment method
Processing time may take 5–10 business days
Depending on your bank or payment provider, additional time may apply
5. Replacement Policy
If the product is damaged or incorrect, we may offer:
Product replacement
Store credit
Refund
The resolution will depend on product availability and issue verification.
6. Cancellation Policy
Orders may only be cancelled before shipment.
Once an order has been shipped, cancellation requests may not be accepted.
To request cancellation, contact us immediately at:
Email: admin@sattvivanaturals.com
7. Return Shipping
In approved cases of damaged, defective, or incorrect products, return shipping may be covered by us.
For other return requests, customers may need to bear return shipping costs.
8. Refund Rejection
Refunds or returns may be rejected if:
The request is made after the allowed timeframe
The product is used or damaged by the customer
Insufficient proof is provided
9. Contact Us
For refund or return-related assistance:
Sattviva Naturals
Website: Sattviva Naturals
Email: admin@sattvivanaturals.com
